Founded in the early 2000s, Redbox Automated retail LLC is an American and also Canadian rental agency offering movie at your designated kiosks, via on-demand streaming, and cost-free Live TV.

You are watching: Can you return redbox movies to any kiosk

Compared to their competitors, Redbox has a ‘return anywhere’ policy enabling customers come return your rentals to any kind of Redbox kiosk, regardless of what kiosk the rental was originally picked increase from.

Given that part customers are not pleased through the service, the is no surprising that they would like to learn more about the refund policy and process.

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If friend are among them, check out on to find out what us have found out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is no transparent around its refund policy, that is difficult to call in what situations the agency is willing to provide refunds.

The Redbox Transaction Terms and also Conditions state that if you rent or acquisition a defective on-demand content, friend can obtain a refund that the rental or acquisition price if a replacement through a non-defective contents is unavailable.

As for the rental or acquisition of items in ~ a Redbox kiosk, the same Terms state the in the occasion of renting a defective item, girlfriend can gain a replacement of the same or lesser value, though terms of Use state you will be eligible because that a refund if such replacement is not available.

The regards to Use also state the Redbox’s complete liability for any kind of losses or damages will not exceed $10 or the lot you were charged, whichever is lesser.

How To acquire a Refund native Redbox on mine Own?

As the Redbox refund request process is not clear, friend should contact their Customer support via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You request a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make certain to describe in information what the concern is. For example, the DVD you rented is scratched and unplayable, or you have actually been overcharged because that items you returned.

Make certain to administer details such as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee friend will acquire one even if you room approved. For more details, check the usual Issues through Redbox section below.

If you desire to cancel a Redbox reservation, follow this page.

What Is the Time home window To request a Redbox Refund?

According to their FAQ page, Redbox does not refund fees older 보다 90 days.

How lengthy Will It take To obtain My Redbox Refund?

If a refund is granted, the takes about five come seven organization days because that the refund come be back in customer’s accounts, relying on their gaue won institution.

Common concerns With Redbox

According to sources such as Consumer Affairs or the Better service Bureau, Redbox customers report various issues, the most usual being:

Poor client serviceExcess charges as result of the machine’s failure to scan changed itemsDefective DVDs or on-demand streaming issuesFailure come pay out refunds

Poor customer Service

Many users complain around customer representatives no being willing to cooperate, denying customers their rights, and hanging up on them when they firmly insist on speak to the manager.

Even if they decide to connect with a customer complaining about the service, state the the rental or purchase, or overcharges, that is not a guarantee the the customers will get a refund.

Excess Charges because of Machine’s failure To Scan went back Items

One that the most typical problems is customers gift overcharged for overdue rentals in spite of returning items within the shortest return window. that happens since Redbox makers fail come scan the items, and also the service immediately charges for each extra day till the wrong is rectified.

Defective DVDs and On-Demand Streaming Issues

It is usual that items dispersed from Redbox devices are scratched or otherwise defected, or the on-demand streaming experience interruptions, causing customers’ inability to usage the contents they rented or purchased.

Failure to Pay the end Refunds

Even if the business agrees to provide you a refund, they have tendency to prolong paying the out.

Request a Redbox Refund through


In case you want to spare yourself the trouble of contacting client Service and also requesting a refund on her own, you have the right to delegate the task to

Our app has automated all the procedures to make handling services such as Redbox go seamlessly and also without unnecessary stress.

Open in your internet browser and take it the following steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and the Redbox item you are requesting a refund forConfirm her request with a signature

Once the online assistant has received your request, we will call your jae won institution and dispute the Redbox charge. come strengthen your claim, we will forward girlfriend the appropriate MasterCard and also VISA codes and regulations. We can also contact Redbox and request a refund on her behalf.

Get Rid of the Redbox promotion Emails

If girlfriend are having actually trouble with too much promotional or spam emails indigenous Redbox, we can help you reduced their flow to your inbox.

The Spam Collector functionality has actually been designed to protect against undesired emails from flooding our clients’ inboxes and also exposing lock to possibly harmful content.

Headaches end Redbox? No issues With

In case Redbox is offering you a difficult time and also denying her customer rights, you might need to method the matter much more seriously and take legit action. has been honored through the luigi M. Brown Award for Legal accessibility by the American Bar Association. The world’s first robot lawyer can assist you assert her legal legal rights by filing a tiny claims lawsuit versus Redbox.

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