Many the the HP press models which use HP 564 and also HP 564XL octopus cartridges might experience negative image quality and/or ‘color cross-contamination’ in ~ some suggest during the printer’s life.

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It is argued to first initiate the ‘Clean Printhead’ function (under the TOOLS/MAINTENANCE menu) to ensure air is no trapped in the freshly refilled octopus cartridge or printhead. The ‘Clean Printhead’ feature can also help clear a clogged printhead.


Allow 24-48 hrs for foam to fully absorb ink

If, following several attempted ‘Clean Printhead’ actions, select colors do not recover, then enable the freshly refilled cartridge sit upright and idle in the printer (or through storage caps mounted if cartridges room not however installed), for at least 36 hours (i.e. Perform not usage printer during this time). Quite often HP564 octopus cartridges which have actually been enabled to dry the end (or select colors were permitted to run totally empty throughout normal to press usage) will certainly be problematic immediately following ink refilling – you will require to allow cartridge foam (ink harbor at base of doubt ink cartridge) to completely absorb the ink – regrettably this frequently takes 24 – 48 hours.



To verify all colors space firing properly, print a self Test page or publish Quality Report under the tools or maintain menu. Friend may also select one test publish by clicking the button below:

Test Prints

A regular looking print Quality Report (i.e. Internal printer test) is pictured below:


If this does not correct the cross-contamination (or smearing that ink) then the problem can also be corrected by cleaning the business station (capping station/parking pad) wipers of every ink residue and also build-up. You may also wish to take into consideration cleaning the printhead’s rear electric contacts and also the carriage assemblies electrical contact area of any kind of ink residue (steps 4-9). Refer to User hand-operated for finish instructions; the complying with procedures are listed for basic guidance only.

1) open up top cover/cartridge covering to press – carriage should move away from organization station/capping station.

2) removed the cartridges from the carriage.

3) At business station area (either left or right side of printer bay), making use of a damp towel, gently wipe the former and back edges of every wiper blade – eliminate all squid residue & build-up.

CAUTION: Wipers space delicate and also can be damaged easily if pushed with too much resistance.


4) remove printhead assembly by pulling increase on bar at best side the carriage (if Printhead is removable – inspect your User Manual).


5) making use of an isopropyl alcohol dampened lint-free cloth or towel, completely the clean the printhead’s rear electrical contacts area by gently wiping (DO not TOUCH NOZZLE key AREA). Repeat till no ink residue remains. NOTE: Coffee filters and also glass-cleaning cloths occupational well. Certain three vital areas space thoroughly clean – to express to photo below.


6) using the very same cleaning products in action 5, clean electrical contacts top top carriage chassis – eliminate all octopus residues.


7) Reinstall printhead assembly (lower latch to secure assembly), reinstall octopus cartridges.

NOTE: Carefully lower the latch handle prior to reinserting the cartridges. Leaving the latch manage raised can result in wrongly seated cartridges and also printing issues. The latch have to remain down to download the cartridges correctly.

8) Re-test publish performance to identify if print quality trouble has been resolved.

9) If the problem continues with either new or refilled octopus cartridges climate the digital printhead assembly may need to be replaced.

Severe publish Quality concerns / lacking Colors / Fade

A. If the printer continues to exhibition severe publish quality performance and/or multiple colors are missing following the repeated activation that the ‘Clean Printhead’ / ‘Deep Cleaning’ feature, then you might need to execute a hot Water PRINTHEAD flush to help completely recover the printer’s squid system*


Hot Water Printhead Flush

B. If the PRINTHEAD is no customer removable (per step A. Above), then it is argued you take it a damp cloth and also repeatedly blot/saturate the respective PRINTHEAD color ink port v water (distilled water is recommended)**

Remove every ink cartridges native printer.Place a document towel under the PRINTHEAD/Carriage assembly.You’ll check out a round mesh ink ports where ink flows right into the PRINTHEAD.Thoroughly dampen the squid port v 0.5 come 1 tespoon (or 5 come 10 milliliters) the distilled water (use one eye-dropper or syringe).Remove bath towel from below PRINTHEAD/Carriage assembly.Reinstall ink cartridge(s).Activate the ‘Clean Printhead’ routine as soon as or twice to check out if the corresponding color(s) have actually recovered.


If print quality does no improve, and all measures from HP and/or over have to be performed, then click right here for added recovery suggestions.

Warm (Hot) Water Printhead Flush

Advanced HP printer Diagnostics

To view advanced diagnostics exam for her HP printer, click here:

HP press Diagnostics

Printhead Life 

The replaceable or non-replaceable PRINTHEAD will eventually fail gradually with usage and also age. Inspect User hands-on to determine if her printer’s Printhead can be removed/replaced.

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Possible Printhead Failure? 

NOTE: The digital semi-permanent printhead, i beg your pardon is responsible for pulling octopus from the squid cartridges and firing ink drops ~ above the page, may eventually fail in time. This is primarily based upon a mix of complete printed pages (rated duty cycle) vs. Image content and printing frequency. Dry firing, where one certain color is no printing, can considerably increase the opportunities of a long-term printhead failure.

*Printhead flushing procedure uses to the adhering to HP press models: HP PhotoSmart B209a, PhotoSmart B8500, PhotoSmart B8550, PhotoSmart B8553, PhotoSmart B8558, PhotoSmart C309, PhotoSmart C309a, PhotoSmart C309g, PhotoSmart C310, PhotoSmart C510, PhotoSmart C510a, PhotoSmart C5300, PhotoSmart C5324, PhotoSmart C5370, PhotoSmart C5373, PhotoSmart C5380, PhotoSmart C5383, PhotoSmart C5388, PhotoSmart C5390, PhotoSmart C5393, PhotoSmart C6300, PhotoSmart C6324, PhotoSmart C6340, PhotoSmart C6350, PhotoSmart C6375, PhotoSmart C6380, PhotoSmart C6383, PhotoSmart C6388, PhotoSmart D5400, PhotoSmart D5445, PhotoSmart D5460, PhotoSmart D5463, PhotoSmart D5468, PhotoSmart D7500, PhotoSmart D7560, PhotoSmart eStation All-in-One, PhotoSmart plus All-in-One, PhotoSmart add to e-All-in-One, PhotoSmart plus e-All-in-One B210a, PhotoSmart to add e-All-in-One B210b, PhotoSmart plus e-All-in-One B210c, PhotoSmart add to e-All-in-One B210e, PhotoSmart Premium e-All-in-One, PhotoSmart Premium Fax, PhotoSmart Premium Fax All-in-One, PhotoSmart Premium Fax e-All-in-One – C410a, PhotoSmart Premium Fax e-All-in-One – C410b, PhotoSmart Premium Fax e-All-in-One – C410e, PhotoSmart TouchSmart net All-in-One, PhotoSmart 7525

**Printhead flushing procedure applies to the adhering to HP press models: HP DeskJet 3520, 3521, 3522, OfficeJet 4620 series